FREQUENTLY ASKED QUESTIONS
- What are your hours?
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We open our farm (also our home) to the public for scheduled events. All guests must make a reservation to attend a farm event. See our "Events" page to register for your farm experience. To book a private event or field trip, email us at jaybirdhammockfarm.com
- Where are you located?
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95098 Frank Ward Road, Fernandina, FL 32034
- Do you accept reservations?
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Yes. All events require reservations. See our "Events" page to reserve your farm experience.
- Do you allow pets to visit the farm?
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Pets are not permitted on the farm premises to minimize stress on our animals and prevent disease transmission. Service animals are welcome with proper verification and must be under control at all times. *Exception: Local celebrity, Crystal the racoon is a welcome guest and wildlife ambassador.
- What items are prohibited on the farm?
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To protect farm animals and wildlife, the use of balloons, glitter, confetti is prohibited on the farm premises. Visitors are required to dispose of all trash properly in designated receptacles to maintain a clean and safe environment.
- Do you book private events?
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Yes, we schedule private events for parties of 10 or more. Contact the farm to schedule your private event.
- Do you host field trips?
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Yes, field trips are available to book on Wednesdays for 10 to 30 guests. See the "Field Trip" page for more information. Cost start at $15 per person.
- Do you have a shelter for rain?
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No. At this time all events are weather dependent. We do not have a shelter for guests in the event of rain.
- Do you have a cancellation policy?
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Cancellation Policy:
- 72+hrs notice full refund or transfer to a future event.
- Our policy requires a minimum of 72 hours' notice for cancellations. This allows us the opportunity to potentially offer the ticket to another guest, and prevents revenue loss for the farm.
Inclement weather policy: In the event of inclement weather (to be determined and called by the host), the event will be postponed to an announced date, or a refund will be issued. Reservations will automatically transfer to the new date, if rescheduled. If you are unable to attend the new date, notify the host immediately by email for a full refund, jaybirdhammockfarm@gmail.com. The event will proceed as scheduled if the weather is 45degrees Fahrenheit or higher. We will assess the possibility of rain on the day of the event, taking into consideration the unpredictable shifts in weather for Florida.
- Can we picnic at the farm?
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If you purchased a farm experience, guests are welcome to explore the farm after their scheduled experience. Guests may bring a bag lunch and picnic casually on the farm. Please dispose of trash responsibly.
*Catered events require a site fee and reservation in advance.
